Privacy Policy

Last updated: October, 2026

At Once Upon a Party Store, we respect your privacy. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with our store, and how that information may be used.

If you have questions about this policy, contact us at [email protected].

1. Information We Collect

Information You Provide

We may collect information you provide directly to us, including:

• your name
• email address
• billing and shipping address
• telephone number, when provided
• order and purchase information
• personalization details you submit for custom products
• photos or other content you provide for personalized products
• messages you send when contacting us
• account information if you create a customer account

Payment Information

Payments may be processed by third-party payment providers.

We do not generally receive or store your full payment card information. Payment providers process that information according to their own privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address
• browser and device information
• pages viewed
• referring website or source
• time spent on the website
• products viewed
• shopping cart activity
• purchases and other interactions with the website

This information may be collected using cookies, pixels, analytics tools, and similar technologies.

3. Analytics and Advertising Technologies

We may use third-party analytics and advertising services to understand how visitors use our website and to help us improve or promote our products.

These services may include:

• Google Analytics
• Meta Pixel and Meta business tools

These providers may collect information about your activity on our website through cookies, pixels, or similar technologies.

Information collected may be used for purposes such as:

• measuring website traffic;
• understanding which products and pages are popular;
• measuring advertising performance;
• improving our website and marketing;
• creating audiences for advertising where permitted.

These third-party services operate according to their own privacy policies.

4. How We Use Your Information

We may use personal information to:

• process and fulfill orders;
• create personalized products;
• communicate about orders;
• provide shipping and tracking information;
• respond to questions and customer-service requests;
• process returns, refunds, replacements, or cancellations;
• maintain customer accounts;
• improve our website, products, and customer experience;
• detect or prevent fraudulent or unauthorized activity;
• comply with legal, tax, accounting, and business-record requirements;
• send marketing communications when you have chosen to receive them.

You may unsubscribe from promotional email communications at any time using the unsubscribe option provided in the message, when available.

5. Personalized Products

Some products require customers to submit names, photos, dates, wording, or other personal information.

We use this information to produce and fulfill the requested personalized product.

Customer-provided photos and personalization information will not be intentionally used for unrelated promotional purposes without permission.

6. Sharing Information

We do not sell customer personal information for money.

We may share information with service providers when reasonably necessary to operate our store and fulfill orders, including:

• our ecommerce and website provider;
• payment processors;
• shipping and delivery providers;
• email and communication providers;
• analytics providers;
• advertising platforms;
• fraud-prevention or security providers;
• professional or legal service providers when necessary.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect our rights, customers, business, or others.

7. Service Providers

Our website is operated using freewebstore, which provides ecommerce, website-hosting, and related services.

Other service providers may include payment processors, shipping carriers, Google, Meta, and other services used to operate the website and fulfill customer orders.

These third parties may process information according to their own privacy policies.

8. Cookies

Our website and third-party services may use cookies and similar technologies.

Cookies can help with:

• keeping items in your shopping cart;
• remembering preferences;
• understanding website usage;
• measuring website performance;
• analytics;
• advertising and marketing measurement.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

9. Data Retention

We keep personal information only for as long as reasonably necessary for purposes such as:

• processing and documenting orders;
• customer service;
• accounting and tax records;
• fraud prevention;
• dispute resolution;
• legal or regulatory obligations.

Different types of information may be retained for different periods depending on the purpose for which they were collected.

10. Data Security

We and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our website is intended for customers who are able to make purchases or use the website with appropriate adult involvement.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information improperly, contact us so we can review the situation.

12. Your Privacy Choices

Depending on where you live and the laws that apply, you may have rights regarding your personal information.

You may contact us to request that we:

• provide information about personal data we hold about you;
• correct inaccurate information;
• delete information where appropriate;
• address concerns about how your information is being used.

Certain information may need to be retained for legal, accounting, fraud-prevention, or transaction-record purposes.

To make a privacy request, contact us at [email protected]. We may need to verify your identity before completing certain requests.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites operated by third parties. Please review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this website and the "Last updated" date will be revised.

15. Contact Us

For questions or requests regarding this Privacy Policy, contact:

Once Upon a Party Store
[email protected]
www.onceuponapartystore.com