Returns & Refunds
Because personalized and custom-made products are created specifically for each customer, personalized items are generally not eligible for return or exchange.
Non-personalized items may be eligible for return if they are unused and in original condition.
Contact us before returning any item.
Shipping charges are generally non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or significantly different from the approved design, please contact us as soon as possible with:
your order number;
a description of the issue;
clear photos of the product and packaging.
We will review the issue and, when appropriate, offer a replacement, correction, or refund.
Cancellations
Orders may be cancelled before production begins.
Once customization, printing, cutting, assembly, or production has started, cancellation may no longer be possible.
Design Approval
When a digital proof is provided, production will begin only after the customer approves the design.
Please review spelling, names, dates, ages, colors, and other personalization carefully before approving.
Product Use
Some products may contain small parts and are not intended for unsupervised use by young children.
Food, candy, crayons, paint, or other contents are included only when specifically stated in the product listing.
Contact
For questions about an order, customization, shipping, or store policies, contact:
Once Upon a Party Store
www.onceuponapartystore.com
